Customize Your Knowledge Base for an Ideal Userīefore you create anything that people are supposed to use and engage with, think to yourself: who is the ideal user of this tool? These tips will walk you through the entire process of setting up your knowledge base or internal wiki, from ideation to structure, organization, launch, and upkeep over time.ġ. It works just like a wiki, gathering topic-based “articles” into an easy-to-organize system. While an internal wiki is generally for those inside your company or for other businesses you may have close relationships with, a knowledge base can also refer to a customer-facing resource designed to answer questions, provide troubleshooting tips, or just house instructional material. A knowledge base keeps institutional knowledge from becoming “unspoken rules” it helps train new employees, and it organizes all your useful information into one clean database.Ī knowledge base is a repository of useful information. Jobs are requiring more tech-savvy workers and remote work is increasing: your company needs an effective knowledge base to operate long-term.
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